How can we help?
Answers to common questions about booking trips, becoming a guide, and getting support.
How do I book a guided trip?
Browse trips or guides, pick a date and party size, and check out with a deposit. Your guide will confirm the full itinerary before your trip.
What happens if the weather is bad?
Guides set blackout dates and can reschedule or refund your deposit for unsafe conditions. You will be notified as soon as a call is made.
How do I become a guide on Zoop?
Head to the Become a guide page and start an application. Most guides go from application to a live listing in about 48 hours.
How do payments and tips work?
Deposits are collected at booking, the balance is settled on the day of the trip, and 100% of tips go directly to your guide.
Can I cancel or change my booking?
Cancel before your guide confirms for a full deposit refund. After confirmation, you can get a full refund 7 or more days before the trip, half of your total 3 to 6 days before, and inside 72 hours the deposit is kept while the balance is refunded. Exact terms for your trip always override these defaults and are shown on the trip page before you book.
How do I verify my email?
After you sign up you will receive a 6 digit code by email. Enter it from your account page to fully activate your profile.
Why would I get a text about my trip?
Booking alerts can be sent by SMS when you turn on text notifications in your settings. You can switch them off at any time.
Email support
support@zoopguide.com
Guide questions
Still have questions about hosting trips? Visit Become a guide