Refund & Cancellation Policy

Your booking is Pending confirmation after you pay the deposit. You may cancel at any time before the guide confirms for a full refund of your deposit. No balance has been charged yet, so nothing further is owed.

Once a guide confirms, the remaining balance is charged in full. Cancellation windows and fees are set per trip and shown at checkout. In general:

• Cancel 7+ days before: full refund.
• Cancel 3–6 days before: 50% of the total refunded.
• Cancel within 72 hours: deposit forfeited, balance refunded.

Exact terms always override these defaults and are stated on the trip page before you book.

If your guide cancels, you receive a full refund of everything paid, including the deposit and any balance. We may offer to help you rebook at no additional cost.

If the trip is cancelled for weather or unsafe conditions (determined by the guide or platform), you receive a full refund. Where possible we reschedule first; your refund is honored if you prefer not to.

If you don’t show up for a confirmed trip without notifying your guide, the deposit and any charged balance are forfeited. There are no refunds for no-shows.

Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. Cancellation fees, where set, are shown before booking.